How to make a claim?
Making a claim with Provident Insurance is simple. In most cases all you have to do is call on 0800 676 864 and one of our claim specialists will guide you through the process. See the section below to find out more about specific claim procedures.
Some specific information for different types of claims.
Phone Provident Claims on 0800 676 864, to advise details of your claim and to ascertain the name of the nearest Authorised Repair Facility.
Discuss with Provident Claims the best way to deliver Your vehicle to the Authorised Repair Facility (it may need to be towed if it cannot be driven safely and without causing further damage).
On arrival at the Authorised Repair Facility, advise them you have a Provident Mechanical Breakdown Insurance policy.
The Authorised Repairer will contact Our office to discuss the nature of the claim, the estimated cost of repair and to seek authorisation to complete the repairs. NB If the repairer is not able to determine the cause of the fault it may be necessary for them to dismantle parts. In this case only You can authorise this work as the contract for repair is between yourself and the repairer. Once the fault and its cause have been correctly determined We may then agree to indemnify You in relation to the costs covered by this policy.
Please Also Note:
You may be required to supply copies of Service Invoices.
Failure to follow these procedures may prejudice your entitlement to claim.
Repairs not authorised or commenced without the authorisation of Provident Insurance will not be covered.
If wish to lodge a glass claim? Simply call us on 0800 676 864.
If you have suffered an unfortunate incident (which is not a mechanical breakdown) in relation to your vehicle, we are sorry to hear that.
We have partnered with McLarens NZ who will act on our behalf to assist you with your motor vehicle claim. McLarens is one of the largest claim management organisations in NZ with over 60 years’ experience in insurance. With a dedicated team for our customers, they will handle your claim from lodgement to completion.
Please click the appropriate claim form below to start the lodgement process.
If you have a Motor Vehicle Insurance policy with Provident Insurance - Insured Claim Registration
If you do not have Motor Vehicle Insurance - Uninsured Third Party Claim Form
Contact Provident Claims on 0800 676 864, to lodge a claim and request a Claim Form.
Complete the Claim Form and return the completed form to Provident Insurance Corporation Limited, PO Box 33 743, Takapuna 0740, Auckland. This form must be returned to Our office within 14 days of notification of Your claim. Alternatively you can email your Claim Form to finclaims@providentinsurance.co.nz.
Provide all reasonable assistance to Us to obtain additional information that may be requested. This may include Your authorisation for other organisations such as Finance companies, employers, medical practitioners and other insurers to disclose to Us information which may be relevant to Your claim.
Contact Provident Claims on 0800 676 864, to lodge a claim and request a Claim Form.
Complete the Claim Form and return the completed form to Provident Insurance Corporation Limited, PO Box 33 743, Takapuna 0740, Auckland. This form must be returned to Our office within 14 days of notification of Your claim. Alternatively you can email your Claim Form to finclaims@providentinsurance.co.nz.
Provide all reasonable assistance to Us to obtain additional information that may be requested. This may include Your authorisation for other organisations such as Finance companies and other insurers to disclose to Us information which may be relevant to Your claim.
Note – Any claim for Special Benefits Cover will only be made to reimburse you for actual expenses incurred upon production of the required invoices and documentation.
Need help? Call us on 0800 676 864
